Return & Refund Policy

At BIG DAWG, we want you to feel confident with your purchase. If you need help with an order, please contact us at bigdawg.help@outlook.com and include your order number.

Return Eligibility

We accept return requests within 30 days of delivery for items that are:

  • Unopened and unused
  • In their original packaging
  • In resalable condition
  • Returned with proof of purchase

Because BIG DAWG products are consumable supplements, we cannot accept returns or issue refunds for products that have been opened, used, damaged after delivery, or tampered with.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used supplements
  • Gift cards
  • Final-sale items
  • Products without original packaging
  • Items damaged due to misuse or improper storage

How to Start a Return

To request a return, email bigdawg.help@outlook.com within 30 days of delivery. Please include:

  • Your full name
  • Order number
  • Product name
  • Reason for the return
  • Photos, if the item arrived damaged or incorrect

If your return is approved, we will provide instructions for sending the item back. Do not send products back without approval.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as BIG DAWG is not responsible for items lost during return transit.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error, such as an incorrect or damaged item.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery. Please include clear photos of the item, packaging, and shipping label so our team can review the issue promptly.

Exchanges

We do not currently offer direct exchanges. If you need a different product, please contact us for return approval and place a new order once your return is accepted.

Contact Us

For return and refund questions, contact:

BIG DAWG Support
Email: bigdawg.help@outlook.com